I have only had good experiences with Apple. My iPhone (an old model now) works perfectly despite a few concrete nosedives. When we got an iPad recently it was a nice purchasing experience. Admittedly it was a Monday morning and the staff didn’t have anything else to do, but it worked for us.
But that’s all changed. The other day my husband went to buy the latest iPhone, which has been released for around two weeks. But it seems they didn’t want our business.
According to Apple we couldn’t buy the new iPhone outright. We could buy on a plan, but if we wanted to buy it outright we needed to order it online and IF (a big if) it was available Apple would email us and tell us a timeslot that suited them for us to pick up. If we didn’t come in at the designated time we’d lose it. In other words, forget about anything you, the customer, had planned to do. Apple will decide if you buy an iPhone and the time and day you will buy it. What is this? The Soviet Union circa 1975? Apple – you are running a business here! We are the customer!
Even Ikea isn’t that bad.
So we walked out.